Refund policy

At Savendo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Have all original tags attached, when applicable

  • Be returned in its original packaging when reasonably possible

  • Not be damaged, washed, altered, or stained

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return for hygiene or other reasons, including:

  • Items that have been worn, washed, or damaged

  • Items with signs of use, stains, odors, or alterations

  • Gift cards

  • Any item specifically identified as final sale

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please notify us as soon as possible after receiving your order.

We may request photographs or other information to verify the issue.

If the issue is confirmed, we may offer a replacement, store credit, or refund, depending on the circumstances and availability of the item.

4. Refunds

Once an approved return is received and inspected, the refund will be processed to the original payment method.

Please allow reasonable processing time for the refund to appear in your account. The time required for the refund to reach you may also depend on your bank or payment provider.

Shipping charges from the original order may not be refundable unless the return is due to an error on our part, a defective item, or otherwise required by applicable law.

5. Return Shipping

Unless the item is defective, damaged, or incorrectly sent, the customer is generally responsible for the cost of return shipping.

If the return is caused by an error on our part or an approved defective or damaged product, we may provide instructions regarding return shipping.

6. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If the requested replacement is unavailable, we may instead offer a refund or another appropriate resolution.

7. Sale and Final Sale Items

Items marked as Final Sale are not eligible for return or refund unless the item is defective, damaged, incorrectly sent, or otherwise required to be accepted under applicable law.

8. Order Cancellations

If you need to cancel or change an order, please do so as soon as possible after placing the order.

Once an order has been processed, packed, or shipped, we may not be able to cancel it. In that situation, you may need to follow the return procedure described in this policy.

9. Refund Denials

We reserve the right to refuse a return or refund when an item does not meet the eligibility requirements described in this policy, except where applicable law provides otherwise.

10. Policy Changes

Savendo may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

By placing an order with Savendo, you acknowledge and agree to the terms of this Return and Refund Policy.